The LEP database is used to store a variety of information about LEPs ('Limited English Proficiency')/Consumers/Patients/Clients or whichever term you use to describe the receiver of the interpretation service.  It saves a lot of keystrokes when entering a patient who is a frequent recipient of this service.  The use of the database is configured based on each customer.

On the Portal Access tab of the Database/Maintain Clients menu item you will find a check box to enable the use of it for that customer.  See below:

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If this box is checked, as it is above, then in a request you will see only a single box for the LEP information (below left) rather than two boxes when your customer does not use the LEP Database.

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